At Turning Point, we support people across England with mental health issues. We make a real difference to their lives as we introduce them to the personal, flexible and realistic support they need to improve the quality of their lives in their communities. Passionate about people, you'll enjoy the scope and support to enhance your own life and career too, as you gain the experience, training and education you need to progress in your career with us.
The Nottinghamshire Urgent Access Line provides urgent crisis and mental health support to a range of people within Nottinghamshire. Turning Point deliver this service in partnership with Nottinghamshire Healthcare NHS Foundation Trust.
The service is available 7 days a week, 365 days a year.
Our team of dedicated Recovery Workers are on hand to provide mental health and crisis support, discuss emotional and practical issues someone might be facing, and explore strategies that may help an individual to cope with their situation.
So if you are someone who wants to make a difference in the lives of the people we support, this opportunity is perfect for you.
Role Responsibility
- As a helpline recovery worker, you will be a key member of our team, providing emotional support and a listening ear to a wide range of callers.
- You will use your knowledge and skills to explore issues relating to mental health and other wider social issues and signpost callers to relevant organisations. You will support callers to utilise coping strategies and offer support and guidance on learning new skills that promote wellbeing.
- As a helpline recovery worker, you will use your ability to think on your feet to help callers manage their distress and provide crisis support where needed.
Key Responsibilities
- Working collaboratively with service users to provide crisis intervention and de-escalation techniques to support with recovery.
- Providing immediate support where needed with problem solving
- Identify risk factors and safeguard service users appropriately.
- Complete appropriate signposting to both internal and external services in accordance with identified needs
- Ensuring record keeping is maintained to the required standards at all times and contributing to service monitoring requirements.
- Ensuring the service is represented in a professional manner at all times.
- Contributing to the co-development of the service by supporting service user, family and carer involvement by obtaining feedback and supporting where necessary chances to be involved in wider service reviews.
What benefits will I receive?
We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:
- Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications
- 28 days’ paid holiday a year, increasing with each year of service up to 30 days. Plus the option to buy additional holidays and spread the cost
- An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings!
- Flexible working solutions to support your work-life balance
- Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
- Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
- A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family
- Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us
- Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
- A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!
